Level 3 System Administrators specialize in handling and resolving support escalations. They should be resolving all escalated tickets and working with vendors or engineering on complex issues.

Level 2 System Administrators specialize in handling and resolving support tickets. They should be resolving tickets in less than 60 minutes.

Sr. Project Technicians execute higher level project tasks and ensure quality outcomes are produced during the project.

Service Coordinators ensure that service tickets are properly prioritized, assigned, and driven to resolution.

Project technicians work with project engineers and handle the tasks needed to complete projects outside of the engineering skill level.

Project Managers are responsible for communicating and ensuring projects are completed on-time, on-budget, and executed efficiently.

Systems project engineers are responsible for architecting and deploying secure and reliable systems.

Network project engineers are responsible for designing and implementing secure and efficient networks for client projects.

Project Coordinators own communicating project activities. They are responsible for scheduling updates, providing client and internal project reporting.

PC Imaging technicians work on imaging and building PCs. They may or may not be involved with the user set up and deployment, depending on your team's setup.

Field technicians normally work at client sites and on project-type work efforts, but can be used as remote technicians when remote work is low.

Internal and toolset administrators support your internal tools and IT systems.

Help Desk Technicians specialize in being the front-line support of organizations. They should be resolving quick hit items and are resolving tickets in less than 15 minutes.

Systems Engineers are high level resources who specialize in server, workstation, application and cloud administration and configuration.

Network Engineers are high level resources who specialize in network administration and configuration.