Efficient Customer Support

Staff Augmentation provides support beyond the Help Desk for customer IT issues, ensuring excellent customer service and expert problem solving.

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Experience Hassle-Free IT Support with Staff Augmentation

Our Staff Augmentation services go beyond the typical help desk, offering a seamless extension of your team to handle everything from routine troubleshooting to complex, specialized issues. When your business needs more advanced support, we step in with the right expertise, allowing your employees to focus on their core tasks while we manage the technical complexities. It's a smarter, more efficient way to ensure uninterrupted operations and keep your business moving forward.

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Tier 1 Assist

Tier 1 Assist team handles the technical essentials, including diagnosing system performance issues, providing remote desktop support, and guiding your staff through software installations and routine maintenance. These services ensure smooth operations and fast resolutions, allowing your team to stay focused and productive.

Tier 2 Assist

When issues become more complex, our Tier 2 Assist professionals step in. They handle escalated problems related to networking, server environments, and advanced troubleshooting. This level of expertise ensures that your most challenging IT issues are resolved quickly and efficiently, minimizing downtime.

Engineering

For the most intricate and specialized IT needs, our Engineering team provides unparalleled support. With deep expertise in specific disciplines, these highly experienced professionals tackle the most complex problems, delivering customized solutions that align with your business goals. When you need the highest level of expertise, our Engineering services are your best resource for critical problem-solving.

Experience seamless IT support with your trusted partner.

Our comprehensive managed service solution ensures your business stays productive and secure. With Staff Augmentation, you can focus on what you do best while we handle your IT needs.

Cost Savings

By outsourcing your help desk services to ALLIED, you can significantly reduce operational costs.

Improved Productivity

Our dedicated team ensures quick response times and efficient resolution of customer issues.

Discover the Easy Way to Reach Business Success

Frequently Asked Questions

Find answers to common queries about our help desk services.

Are there any long-term contracts?

No, we do not require long-term contracts. Our services are flexible and can be tailored to fit your specific needs.

How many hours do I have to purchase? Are resources available part-time?

Staff Augmentation resources are available 4 hours a day (part-time) or 8 hours a day (full-time). If you only need occasional assistance, then please ask us about our consulting services!

How are your services priced?

Our services are priced on an hourly rate based on the resource needed.

What if I need to upgrade my services?

We are here to help. If your needs grow or change, we can work with you to adjust and provide the correct services needed for your business.

What skills or qualifications do your technicians have?

We match our technicians' qualifications to the specific requirements of your business. Not sure what you need? That's ok! We can help you identify the skills and experience needed.

Still have questions?

Contact us for further assistance.

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Get Immediate Help

Contact us for immediate assistance or questions about our services.